Dispatch
Orders placed before 2pm AEST on a business day are dispatched the same day from our warehouse at Currumbin Waters on the Gold Coast, Queensland. Orders placed after 2pm, or on weekends and public holidays, are dispatched the next business day. You will receive a tracking number by email once your order leaves us.
Shipping rates and delivery times
Shipping is calculated at checkout from your postcode and the weight of your order. Enter your address to see the exact cost before you pay. Typical transit times after dispatch:
| Destination | Typical transit |
|---|---|
| Brisbane, Gold Coast, northern NSW | 1 to 2 business days |
| Sydney, Melbourne, Canberra | 2 to 4 business days |
| Adelaide, Hobart | 3 to 5 business days |
| Perth, Darwin | 5 to 8 business days |
| Regional and remote | Add 1 to 3 business days |
Dehumidifiers and air scrubbers ship as freight on a pallet or as oversized parcels. A signature is required on delivery. Please provide a business address or an address where someone is available during business hours, and a phone number the carrier can call.
Pickup
You are welcome to collect from Warehouse 1, 14 Wheeler Crescent, Currumbin Waters QLD 4223. Call 1300 263 551 to arrange a time so your order is ready when you arrive.
Damaged in transit
Inspect your equipment on arrival. If a carton or machine is damaged, note it with the driver, photograph it and email info@thorair.com.au within 48 hours so we can lodge a claim with the carrier and arrange a replacement.
Returns and change of mind
Air purifiers can be returned within 30 days for a change of mind provided they are unused and in original packaging; return freight is at the customer's cost. Commercial equipment (dehumidifiers, blowers, air scrubbers, thermal cameras) is supplied for professional use and is not returnable for change of mind. Faulty equipment is covered by our two-year replacement warranty and your rights under Australian Consumer Law. See also our refund policy.
Warranty claims
To make a claim, email info@thorair.com.au with your invoice number, the model and a description of the fault. Do not open the machine. We will arrange a replacement or repair as set out in the warranty terms.