How purchases are processed
Thorair only charges customers once their order has been processed at checkout. Our platform is Shopify. We accept credit card, debit card, American Express, PayPal and the instalment options shown at checkout.
If you are having trouble processing a payment, or something is preventing the website from placing your order, you can order directly from us by invoice (paid by EFT) or by card over the phone. Call our main line on 1300 263 551 during business hours.
My card declined even though it has sufficient funds
If your card declines but has sufficient funds, there may be an issue with the payment processor (Shopify Payments or PayPal), your bank, or our system. Contact us straight away so we can resolve it. Avoid making multiple attempts, as there is a chance your card could be charged twice.
Business and fleet orders
Restoration companies, hire fleets and resellers can order by invoice. Call 1300 263 551 to set up an account or discuss pricing on multi-unit orders.
See also: shipping and dispatch, replacement warranty.